Frequently Asked Questions
Are you SGI accredited?
We are! We have acquired the latest tools and training to meet and exceed all of SGI’s requirements. We are also certified Aluminum I-Car Gold Class Professionals. Multiple members of our team hold individual I-Car Platinum status in multiple fields of repair. Signifying our commitment to training our team!
Do I need to contact SGI before I get a damage appraisal done?
Yes, if your vehicle has been damaged and you wish to use insurance to repair said damage you must contact SGI and have them send us an assignment before we can create an estimate.
The SGI claims contact phone number is:
1-800-667-5030
or file online @ www.mysgi.ca
Do my insurance claims require me to pay?
It depends on each individual claim, and the amount may vary based on individual insurance packages. We will attempt to verify with SGI to confirm your payment status.
I have a non-SGI insurance package policy can you still repair my vehicle?
Yes! You must contact your insurance carrier as well as letting us know so we can provide the claim information to them. You will be responsible for paying the $700 deductible upon pickup and collecting the difference from your insurance carrier.
Do you replace windshields or repair stone bruises?
We do repair and replace windshields privately or through insurance. More information in our services section!
Do you offer repair services for RV’s, heavy trucks, farm equipment, and/or heavy equipment?
No, we do not currently offer repair services for these types of vehicles or equipment.
How do you create your estimates?
We use the “Mitchell” Estimating system, it calculates all labour, materials etc. that will go into the repair of your vehicle. We also use “ALLData” to ensure we follow all manufacturer procedures during repair. All estimates are final and repairs must be pre authorized at the agreed amount.
Do you offer rental vehicles?
We do not offer private vehicle rentals. However, we do have two shop rentals available if you require one for the duration of your repair. We also have a partnership with “Enterprise” if what we can offer doesn’t suit your needs. There are additional fees if “Enterprise” has to deliver to our location.
Do you do powder coating, undercoating or diamond coating?
We currently do not offer any of these services, if that changes we will be sure to let you know!